Service excellence; does it really deliver business success?
19 December 2019
In her latest column, for Digital Health, our CIO of the Year, Mandy Griffin, explores how her customer service experience has helped in her NHS
Opinion
Joe’s View: NHS IT, the soft stuff is the hard stuff
17 December 2019
As December 25 fast approaches, Professor Joe McDonald finds himself thinking about “big hair” and what he wants from Santa this year.
End of term report for healthcare IT
12 December 2019
As 2019 draws to a close, Ade Byrne, chief information officer at Southampton University Hospital, looks back at the year in healthcare IT.
Special Report: Mental Health
11 December 2019
Patient-facing software is being increasingly used to support quick identification of someone who’s experiencing a downturn in their mental health. Claire Read explores whether patient-facing
Different decade, same healthcare privacy and security problems?
10 December 2019
Digital Health columnist Davey Winder reflects on 2019 and explores whether anything has changed in healthcare cyber security.
Harnessing AI and cybersecurity to transform healthcare in the UK
28 June 2024
The UK healthcare sector is in a transformative era, driven by advancements in artificial intelligence
Crisis communications: how to cope when the NHS is held to ransom
27 June 2024
Building a reputation in health tech can take decades, yet it can be undone by
Three things we must do now to prevent patient harm from digital tech
25 June 2024
In the wake of reports linking IT flaws to deaths of patients, and the recent
Joe McDonald: NHS IT’s failed patient safety culture needs radical change
20 June 2024
An approach by a BBC journalist has Joe McDonald wondering what it will take to
The benefits of working in a professional, diverse, digital team
18 June 2024
No clinical informatician should work in isolation. Bringing digital midwives into the wider digital team
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