Service excellence; does it really deliver business success?
19 December 2019
In her latest column, for Digital Health, our CIO of the Year, Mandy Griffin, explores how her customer service experience has helped in her NHS
Opinion
Joe’s View: NHS IT, the soft stuff is the hard stuff
17 December 2019
As December 25 fast approaches, Professor Joe McDonald finds himself thinking about “big hair” and what he wants from Santa this year.
End of term report for healthcare IT
12 December 2019
As 2019 draws to a close, Ade Byrne, chief information officer at Southampton University Hospital, looks back at the year in healthcare IT.
Special Report: Mental Health
11 December 2019
Patient-facing software is being increasingly used to support quick identification of someone who’s experiencing a downturn in their mental health. Claire Read explores whether patient-facing
Different decade, same healthcare privacy and security problems?
10 December 2019
Digital Health columnist Davey Winder reflects on 2019 and explores whether anything has changed in healthcare cyber security.
How to equip NHS staff with cyber security skills they will use
30 October 2024
Too often, cyber security training is a seen as a burden. But it is possible
We have a once in a generation chance to use tech to fix the NHS
23 October 2024
A “bold commitment” to tech would deliver benefits in key areas for action identified by
How to find your inner ‘cyber defender’
16 October 2024
A “back to basics” and “honest” approach to personal cyber security can help NHS staff
How to unlock the potential of patient portals
9 October 2024
Digital portals promise huge benefits for patients and providers – but using them is unnecessarily
Contrast between tech for personal use and IT we face at work is extreme
3 October 2024
Are NHS staff becoming disengaged because they are tired of struggling with slow, clunky IT?
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