AI scribe enables GP telephone transcripts to be filed into records

An AI scribe from X-on Health will be able to transcribe notes from GP telephone conversations, as well as in person appointments.

Ambient voice technology (AVT) – also known as AI scribing – is being backed by NHS England for wider use in GP surgeries to help reduce administrative burden, free up clinician time, and improve documentation quality by transcribing consultations directly into the electronic patient record (EPR).

X-on Health’s Surgery Intellect AI scribe has gained IM1 assurance and approval to file clinical notes directly into EPRs. As the solution integrates with GP telephony systems, this means that it can transcribe both telephone and in-person consultations.

Derrick Measham, innovation director at X-on Health, said: “We’re committed to safe, compliant and fully interoperable automation in NHS primary care.

“Integration with leading clinical systems and IM1 assurance to file gives clinicians more time to focus on their patients.

“Crucially, by covering telephone and in-person consultations, we’re providing a truly end-to-end integrated solution unmatched in the market.”

Surgery Intellect will integrate AVT into primary care records and workflows across all major systems, enabling end-to-end automation from patient conversation to coded clinical entry.

With IM1 assurance, the AVT is allowed to write summaries directly into the patient notes, once they have been approved by a clinician.

This enables Surgery Intellect to file AVT summaries directly into EMIS/Optum, and TPP EPR systems, with a deeper direct integration with the Medicus EPR also available.

Alongside the additional compliance and assurance both X-on Health and TORTUS, which powers Surgery Intellect, have in place, this mean that practices can be confident of the safety and assurance for both in-person and telephone consultations.

The announcement follows a multi-site trial of TORTUS’ AVT technology, led by Great Ormond Street Hospital for Children, involving more than 17,000 patients across adult outpatients, primary care, paediatrics, mental health, community care, A&E and the London Ambulance Service.

Results of the evaluation, published in September 2025, found that AVT provided “transformative” benefits for patients and clinicians, with potential to unlock £834 million a year if rolled out nationally.

Earlier this month, NHS England published a self-certified registry for national AVT suppliers to show evidence of compliance, which requires suppliers to comply with standards on clinical safety, technology, and data protection.

The 19 suppliers listed on the registry are X-on Health, TORTUS, 33n, Accurx, Anathem, Aprobrium (Lexacom), Beamup, Corti, Dictate IT, eConsult, HealthOrbit AI, Heidi Health, Lyrebird Health, Microsoft Dragon, Optum (EMIS), Pungo t/a Joy, Scribetech, Tandem, and T-Pro.